#GONG NOTETAKER SOFTWARE#

But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example).

If there are better categorization methods for calls, our team isn't using them. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. I like that Gong provides industry benchmarks for the metrics it measures. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting.

#GONG NOTETAKER SOFTWARE#

I would give up just about any other tool in our GTM-specific stack before I gave up Gong.Īs an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Love the transcript feature, but as with most transcriptions it could be improved. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong. It is easy to filter calls based on what type of call I want to listen to. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. If it is a Zoom call, any visuals record as well. When a Zoom meeting happens or when I dial out of Outreach, these calls record. I rely on it heavily for recording my own calls with prospects automatically. Kommentare: Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member. It will automatically assign the speakers as 'Phone caller #1' / #2 / #3, etc. Gong does not allow you to assign speakers to calls that you upload to their system. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't!Īnother frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. It's a pain to navigate, and there are no additional details on the upcoming calls. I hate the way gong displays upcoming calls. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen. We also love the video playback feature in Gong is enjoyable to use. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Facilitate coaching of our team since our service is coaching based on zoom Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional)

Record user interviews from our product team Kommentare: Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic! We currently use Gong to do three things:

Gong notetaker